Feedback from our Clients

We ask each of our clients to complete a questionnaire with us, both on their initial meeting with us and at the conclusion of our services.  We're extremely happy with the results of these questionnaires over the past year: below are some of the key statistics and quotations from our clients.
 

Key Findings

  • 98% of clients would recommend Fiona Bruce Solicitors to others, according to Concluding Client Service Questionnaires.
  • 90% of comments made by clients in their Initial and Concluding Client Questionnaires combined were positive.
  • When asked to rate the service clients received in a number of areas on a scale of 1-5, where 1= poor and 5= excellent, the average score obtained from both questionnaires was 4.8
     

Clients' Comments

“I was very reassured and supported on my first and subsequent visits and always felt that my case was being handled effectively and with sensitivity. All staff were welcoming and polite. I felt confident that my case was being given the correct level of importance. From start to finish I felt reassured and confident that my case was being handled competently and sensitively. If I did have a problem then it was always addressed effectively. I would recommend my solicitor to my friends and family.”

“I particularly admired the professional outlook and the courteous treatment I received.”

“Efficient and accurate service, always a team member able to answer a question or advise.”

“All staff are extremely friendly, warm, professional, efficient, helpful. Everyone and everything was superb, I can't fault at all. I'm very grateful, thank you.”

“Efficient, friendly, thorough; gave sound advice.”

“Always found the service to be personal, affordable and efficient.”

“Service was professional and compassionate in difficult circumstances for me.”

“The team works well together and do their best with the situation they are presented with.”

“Everyone was pleasant and business-like and communicated in plain English.”

“Excellent service and helpful, knowledgeable staff.”

“We were very grateful for the help and efficiency received at such a delicate time.”

“Good quality service, responsive, personal.”

“Very helpful and solicitor seemed interested in us.”

“I received good advice and service at reasonable cost.”

 

“From start to end the advice, detail and care given to every question, query and concern was dealt with quickly and efficiently. Nothing was ever too much trouble despite how irrelevant they might have appeared; our advisers always had the time to discuss our case.”

Posted on November 13, 2015 .