Client Questionnaire Findings 2018

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Thank you to all our clients who have completed client feedback questionnaires over the last six months. We are pleased to report that we achieved an average performance score of 4.8 out of 5 and that 98% of clients in our concluding questionnaire said that they would recommend Fiona Bruce Solicitors.

We are continually looking at how we can improve our client care to ensure each client achieves a positive outcome in a timely, efficient, honest and ethical manner. Our questionnaires facilitate this and so we are very grateful for all the feedback we have received.

We have had a plethora of positive comments from clients. Here are just a few:

  • “I have used Fiona Bruce twice for property sale/purchase and had excellent service both times. Rachael Finnegan and team were excellent”

  • I found Fiona Bruce Solicitors extremely welcoming, understanding our situation, very helpful and as far as I can see I would use them again if needed and would definitely tell friends and family to give them a try. 10/10 well done. 

  • “your sensitivity and support was greatly appreciated at a very emotional time for us; Catherine Gibbons was very respectful and tactful at a very difficult time for us”

  • Great service from start to finish. Excellent communications. Very professional with a personal and human touch. Excellent value for money. Highly recommended and would definitely use your services again if needed”.

  • “I have felt very supported in the process of buying my first home - nothing was too much trouble and it made the process a bit less stressful. Thank you”

  • “Gareth Langham is a highly knowledgeable gentleman and solicitor. Over the years he has assisted both my parents and me. His advice is outstanding and I have trust in his ability. He is a true asset to your business whilst demonstrating care, compassion and interest. Many thanks”

  • Phil Porter was the first solicitor who really helped me with my divorce. He is very professional, supportive and efficient”

  • Everything was made simple and easy and put our minds at ease. Very happy with Steve Gray, did an excellent job and always answered the phone if I called to speak to him; easy process at a difficult time. Thank you”

For more information on the services that we provide, please email Richard: rbruce@fionabruce.co.uk or call: 01925 263273

http://www.fionabruce.co.uk/home/private-client-solutions/wills-inheritance-and-powers-of-attorney/
Posted on October 15, 2018 .