Initial Client Feedback

Thank you for instructing Fiona Bruce Solicitors to help you. We are always keen to improve the quality and efficiency of our legal services and your evaluation of our services at this early stage will help us assess how well we have done so far and what we might do to improve our service in the future. Your time in completing this questionnaire would be very much appreciated and if you would like to discuss any aspect of our service please do not hesitate to contact our Practice Manager, Richard Bruce, on 01925 263273.

Please take a moment to fill in the following form.

Name *
Name
Did you find it easy to make initial contact with us?
With 5 being 'excellent' and 1 being 'poor'
Were you able to see a Legal Adviser within your time frame?
With 5 being 'excellent' and 1 being 'poor'
How would you rate the clarity of information and advice given to you?
With 5 being 'excellent' and 1 being 'poor'
Did we open your file and write to you within a reasonable time frame?
With 5 being 'excellent' and 1 being 'poor'
How promptly did we answer/return phone calls and emails?
With 5 being 'excellent' and 1 being 'poor'
How helpful were our receptionists?
With 5 being 'excellent' and 1 being 'poor'
How well did we listen to what you had to say?
With 5 being 'excellent' and 1 being 'poor'
How would you rate our premises and reception areas?
With 5 being 'excellent' and 1 being 'poor'
Other services that may be of interest
If you would like to receive information regarding any of the following services, please tick the appropriate box(es) below and we will contact you. Alternatively, please do not hesitate to contact our Practice Manager, Richard Bruce on 01925 263273.
We would like to use the information you provide for the reasons below. Please tick each activity below for which you provide your consent. Please note you can withdraw your consent at any time.