Annual Client Survey Results

Our latest Annual Client Survey results have just been released, with over 400 questionnaires analysed. Overall, the results show the following:

• 93% of clients would use Fiona Bruce Solicitors again

• 99% of clients would recommend Fiona Bruce Solicitors

• Performance scores in 9 key areas ranged from 4.7- 5.0 out of 5.

• Clients are pleased with the service they receive from Fiona Bruce Solicitors

These results are best summarised by the following comments made by clients in the questionnaires:

“When I first came to Fiona Bruce, Stephen Gray was the solicitor I used and he was excellent and I trusted his advice. Jessica has also been very kind and helpful. Stockton Heath is convenient and you can always park somewhere. The staff are very friendly and make you feel welcome. I found Stephen Gray exceptional, I trust his advice and now Jessica’s”. (Wills and Probate client, February 2022)

“I would recommend due to the quality of the service and advice given. Tim Grainger and Rebecca Hall were very helpful in keeping me up to date with proceedings. Thank you to both of them” (Employment Client, March 2022)

“Feels like a “family” solicitor – experts in different areas. Rated in top brackets on internet in many areas. Lovely calm attractive premises, yet excellent value for money” (Residential Property client, February 2022)

“I have never been in this type of position in my life; namely dispute with a contractor to the point where I refuse to pay but was very worried about the implications if the contractor seeks a legal debt approach. The care and understanding I received from James Thornton has put my mind at rest and the advice was worth every penny of the fee; client care and understanding was exceptional” (Litigation client, February 2022)

“a bit more expensive than some but the level of care outweighs this 10-fold. Even with difficulties from my argumentative ex-husband, which is why my divorce took so long; the patience and vigilance from Phil Porter and Pauline Lafferty was exemplary. I must say through the death of both parents, divorce and Covid, the service from Phil Porter and Pauline, his diligent secretary, was constant understanding. Thank you” (Family client, January 2022)

For more information on the services we provide and if we can help you with your matter, please visit our website / or contact our Practice Development Manager Richard: rbruce@fionabruce.co.uk or phone 01925 263273.