Client Feedback May 2019

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Over the last year we have received over 400 questionnaires from our clients regarding the service they have received at Fiona Bruce Solicitors. The results of these questionnaires are very encouraging: clients scored us highly on a range of areas; 90% of clients indicated that they would use the firm again; and 97.5% of clients stated that they would recommend the firm to others. Many positive comments were made by clients, including the following:

“very good service, well run organization, exemplary” (Mr P, October 2018)

“it was a very stress-free experience; comfortable, friendly reception; was not kept waiting for too long; business concluded quickly without hold ups” (Mrs B, February 2019)

“For us, not a straightforward purchase, handled with skill and professionalism; always courteous and helpful” (Mr and Mrs G, October 2018)

“excellent service - all aspects of making a will were explained in a friendly and professional way” (Mr T, October 2018)

“I was very impressed with the way the solicitor explained things and dealt with my requests. Very professional, patient and understanding” (Mrs M, November 2018)

“would recommend due to the quality of service, treated respectfully, staff are just amazing” (Ms W, March 2019)

“always kept up to date; very happy with everything done during process; when we rang up initially for quote, was very impressed with how thorough the breakdown was and was very well explained to us, considering we knew absolutely nothing about buying a house” (Ms S, January 2019)

“felt valued from day one because someone listened and gave me honest advice throughout my case and allowed me to trust them immediately” (Mr O, March 2019)

Thank you to all our staff for providing such excellent service to our clients and also for our clients giving us such valuable feedback.

Fiona Bruce