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Your Legal Adviser (required) Anna Barfield Judith Birchall Jessica Etheridge Jenny Gilbertson Tim Grainger Stephen Gray Megan Hamilton Riddick (trainee) Luke Hodgkinson (trainee) Rachel Keegan Leah Knight Gareth Langham Rachael Latham Philip Porter James Thornton Rebecca Vart
How did you find out about us? Recommendation You are an existing client BT directory Website / Internet Yell / Yellow Pages Twitter / Facebook Other
If ‘Other’, please specify
How would you rate our overall level of service in your matter? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
If you have indicated our service as poor, please tell us why
How would you rate your legal adviser’s advice? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How responsive was your legal adviser to your letters, calls, and emails in this matter? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
If you have indicated our service as poor, please tell us why
How would you rate the clarity of information and advice given? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How well did your legal adviser keep you up-to-date with progress on your matter? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How helpful did you find our receptionists? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How helpful did you find our secretaries? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How well did we listen to what you had to say? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
How would you rate our premises and reception areas? With 5 being ‘excellent’ and 1 being ‘poor’ 5 4 3 2 1
If you need legal services again in the future, how likely are you to use our services again? Will definitely use the firm again May use the firm again Will probably not use the firm again Undecided at this time Not at all
Any comments or suggestions on the service provided?
Would you recommend Fiona Bruce Solicitors to others? Yes No
Please explain why you have given this answer
How helpful have you found the information on the Fiona Bruce LLP website, and do you consider it could be improved?
Do you have any other comments or suggestions?
Other services that may be of interest If you would like to receive information regarding any of the following services, please tick the appropriate box(es) below and we will contact you. Alternatively, please do not hesitate to contact our Practice Manager, Richard Bruce on 01925 263273. Charity Law Commercial Law Employment Law Family Landlord and Tenant Advice Litigation and Dispute resolution Personal Injury and Clinical Negligence Residential Property Wills and Probate
If you would like someone to call you to discuss any aspect of this questionnaire, please provide your telephone number and the best time of day to call.
We would like to use the information you provide for the reasons below. Please tick each activity below for which you provide your consent. Please note you can withdraw your consent at any time. Updating and enhancing our client records (e.g. client satisfaction, why you came to us) Emailing or posting information regarding events, offers and updates Emailing or posting promotional literature Our website Advertising
