Right to 30 Day Refund Becomes Law

The Consumer Rights Act means that anybody who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase. This has been changed from a previously undefined length of a “reasonable time.”

This also newly applies to digital content, such as ebooks, films, games, etc. All customers will be entitled to a full refund or replacement if the goods are faulty. The Act has also changed laws regarding second-hand goods when bought through a retailer – so it will be easier to get a refund on items purchased in pawn shops, etc.

Hannah Maundrell, of money.co.uk, put it simply: “The party really is over for retailers that try to argue the point.”

The Consumer Rights Act demands that goods:

  • Need to be of satisfactory quality. This is based on what a reasonable person would expect, considering the price.

  • Must be ‘fit for purpose.’ If he consumer has a particular purpose in mind, he or she must make that clear.

  • Must meet the expectations of the customer.

As well as applying to physical and digital products, the new Act also covers services – this ranges from everything from a boiler repair, to a haircut, to having your car cleaned.

Should the consumer discover a fault within 30 days, they will be entitled to a full refund. This is certainly good news for anybody who has found themselves disappointed after a purchase but has left it ‘too late’ to ask for a refund. It should also, theoretically, put extra pressure on retailers to ensure that all goods are functioning properly.

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